Refund policy
Personalised Products
Due to the personalised nature of our products, we are unable to accept returns, exchanges, or offer refunds for:
- Incorrect information provided by the customer
- Approved artwork or design errors
- Change of mind after production has begun
Customers are responsible for carefully checking all artwork proofs and order details before approval.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging where applicable
Once reviewed, we will work with you to resolve the issue as quickly as possible.
Refunds
Where a refund is approved, refunds will be processed back to the original payment method. Please allow several business days for the refund to appear depending on your payment provider.
Cancellations
Orders may only be cancelled before artwork approval and production has begun. Once production has started, cancellations are no longer possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us